<style type="text/css"> .wpb_animate_when_almost_visible { opacity: 1; }</style> Enap catalog › Results of search for 'an:12074'

Enap

Your cart is empty.

Your search returned 5 results. Subscribe to this search

Unhighlight Highlight
|
1.
Measuring customer satisfaction : survey design, use and statistical analysis methods

by HAYES, Bob E.

Edition: 2. edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Milwaukee : ASQ Quality , 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15H4171m] (1).

Place hold Add to cart
2.
Pesquisas de satisfação dos usuários dos serviços públicos : conceitos e instrumentos

by BRASIL. MINISTÉRIO DO PLANEJAMENTO, ORÇAMENTO E GESTÃO.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasilia : ENAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233p] (3). On order (1).

Place hold Add to cart
3.
Forte proves link between training and customer satisfaction

by Gavin Eccles.

Source: Human Resource Management International DigestMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

Add to cart
4.
End-User Satiafation and Design Features of Public Agencies

by CALLAHAN, Richard F.; GILBERT, Ronald G.

Source: American Review of Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available

Add to cart
5.
Client satisfaction surveying: Common measurements tool

by SCHMIDT, Faye | STRICKLAND, Teresa.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).

Place hold Add to cart

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
<
Acesso à Informação TRANSPARÊNCIA

Powered by Koha